At Rio Smile Tours, we respect your privacy and are committed to protecting your personal data in accordance with Brazil’s General Data Protection Law (Law No. 13,709/2018 – LGPD). This Privacy Policy explains how we collect, use, store and share personal information when you contact us, request a quotation, make a booking or use our website.

​

1. Information We Collect

We may collect information necessary to provide and organize our services, including your name, email address, phone number, travel dates, number of participants, hotel or accommodation details, tour preferences and other information you voluntarily provide through our website or communication channels.

​

2. Use of Your Data

Your information may be used to:

• Respond to inquiries and quotation requests;

• Arrange and confirm tours, transportation and other services;

• Communicate with you regarding your booking;

• Personalize your travel experience;

• Meet legal, administrative and accounting requirements.

​

We only collect and use information that is reasonably necessary for these purposes.

​

3. Service Providers

To provide our services, we may share relevant information with trusted third-party service providers, such as transportation companies, tour operators, attraction providers and other suppliers involved in your booking.

These providers receive only the information necessary to perform the contracted service and are expected to handle personal information appropriately.

​

4. Payment Providers

Payments may be processed through third-party payment providers, including PayPal. When you make a payment, certain personal and transaction information may be shared with the payment provider as necessary to process and secure the transaction.

​

5. Photos During the Tour

With your permission, photos taken during your tour may be used by Rio Smile Tours on our website and social media channels for promotional purposes.

If you do not wish to be photographed or have your image published, please inform your tour guide or contact us.

​

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal, tax and accounting obligations, resolve disputes and maintain appropriate business records.

​

7. Cookies & Website Data

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and enhance the user experience. Third-party services integrated into our website may also collect information in accordance with their own privacy policies.

​

8. Links to Other Websites

Our website may contain links to third-party websites or services. Rio Smile Tours is not responsible for the content, privacy practices or security of external websites. We recommend reviewing their privacy policies before providing personal information.

​

9. Your Rights

Under applicable Brazilian data protection laws, you may have the right to request access to, correction of, or deletion of your personal data, as well as other rights provided by the LGPD. To exercise your rights or request clarification about how your information is handled, please contact us using the information below.

​

10. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:

Email: info@riosmiletours.com